Voicelytics One (As of 01/01/2018)
At the core, Voicelytics One is a VoIP service that allows you to make calls through your internet service, instead of a traditional phone line.
You will require a VoIP-enabled modem, router, and compatible handset to connect to our service. We can provide our recommended hardware or you buy the equipment directly from your preferred IT retailer.
A waiver of the Customer Service Guarantee is required for Voicelytics One.
We do not believe in minimum terms. No minimum term applies for Voicelytics One however you are required to pay the first Billing Cycle in full.You should note that if you subscribe to any of our Rental Handsets, you will be required to pay out the handset in full. Refer to our HaaS CriticalInformation Summary for details.
The pricing structure below is based on one user:
Voicelytics One Information Summary
$18 per month
Minimum Monthly Charge
$36 per month (we have a minimum subscription requirement of 2)
Standard Local and National
12c per call
14c per min (14c flagfall)
1300 & 13 Numbers
30c per call
From 2c per min
Between Voicelytic’s One Accounts Free
Upgrade to the Unlimited Call Pack $30 per month
Onboarding Levy – A $599 once-off per Business Account. What services are provided as part of the onboarding Levy:
Porting Fee – This is the fee involved when transferring your number over to us from an existing service. Depending on the complexity, the feemay vary. We will advise you of the cost and category prior to initiating the transfer. Porting Fees starts from $99 per number.
Our plans are invoiced Monthly. Depending on when your new service is activated, you will also see some part month charges on your first bill.Part Month charges cover the days your service is activated until the first day of your next billing period. Example (you sign up on the 24th Jun):
Part month charge
24 JUN – 2 JUL
Month in advance
3 JUL – 2 AUG
Customers can access their Invoices, update the details, update payment information from https://voicelyticsportal.xuilt.com.au. When you firstjoin us, you should receive a welcome email containing details on how to access the portal. If you did not receive this, get in touch with yourRelationship Manager or Sales consultant.
Log a ticket through our support page, alternative via 1300 598 427 (option 2) during our Business Hours. Our Business hours are between8:30AM and 6:00PM, Monday to Friday, AEST, except on Australian Public Holidays.