Unanswered Calls Hurt
Missing phone calls is poor customer service.
Voicelytics makes it easy to track & manage Missed Calls
A dissatisfied customer is one who feels a business did not provide a product
or service as expected and as a result not returning to the business.
The customer may be annoyed or frustrated
with your business. Act quickly to assist and
resolve complaints by unhappy customers.
Missed calls are one of the major revenue
leakage areas for any business. A missed
call is a missed opportunity.
Great customer experience is the main goal of every business. Every call is important, and a smart communication platform provides your agents with the tools they need to make a first impression.
The business landscape has changed dramatically over the past few years and as a result of new technologies, the customer’s behavior has shifted from focusing on traditional customer satisfaction metrics to creating a customer experience.
Discover how our Call Group Management solution can enable your customers to be automatically routed to the right agents/department, to handle their inquiry, anywhere in the world and according to their needs.
Providing your customer with a personalised service for each interaction with advanced IVR, auto reception, and a powerful, Dynamic Call Queues system to help you stay competitive and informed.
Enhance Customer Experience
& Drive Incremental Revenue
Reinforce your company
branding to continue
Make Informed Decisions and uncover Real-Time Conversation Insights.
Use data to improve your business performance and streamline your
customer experience journey.
Our Analytics are real time, meaning you can make decisions in real time. Analyse data for a specific group of employees to better understand of business and staffing needs.
Get a snapshot of call activity for your entire organisation, by displaying business-critical information to increase transparency
and empower decision-making
Built on resilient infrastructure, our platform enables you to operate a Call Centre without geographical boundaries, whether you are Melbourne, Singapore or India.
Smart Companies use Voicelytics to add value to their Business Communications