Mortgage Broking is one of the more demanding professions today, despite many jumping in thinking it’s a quick way to make a killing. If you work in the industry, Voicelytics is a Smart Phone System that can help you manage your time, your call flow, your availability, and your professionalism.
Manage communication between offices, vendors, purchasers, tenants and landlords.
Map the caller's call journey and choose what your callers listen to as they wait.
Better Scalability for Growth with no surprises
Unlock actionable intelligence to gain an edge over the other Brokers
As Brokers are ‘mobile’ and often on the road, it is essential that they are contactable at all times. A Mortgage Broking firm who has One or Two superstar staff carrying the rest of the team, run the risk of it becoming a liability to you and will leave to join alternative Brokerage firms - taking your clients along with them.
Customer perception of the Property Industry is at an all-time low when it comes to transparency. To maintain a professional manner of business, management can keep an eye on how the Agents, property managers and staff interact with their customer .
As it is in the nature of the beast, interactions can sometimes lead to misunderstandings. Such cases dictate the need for a conference call, should there be a need to consult with multiple parties from Vendors, Agents, Purchasers, Conveyancers, Brokers etc. Voicelytics’ Business Systems allows you to invite up to 5 people. An instant and well-worked connection can help to reach an understanding.
Indeed, many Mortgage Broking clients make their requests on their weekends and non-working hours. And since you’re always expected to be on the clock, you need to be ready without sacrificing your sleep or sanity. A Voicelytics Phone System allows you to set custom Business and Non-Business hours so clients can get the information they need no matter when they call.
Place and take calls anywhere
What a client wants is a prompt and efficient response when a request is made. A single call should not be missed as a client almost never calls back again. A Voicelytics Smart Phone System provides call settings that connects call to single/multiple number & even to voicemail system, and can be changed anytime.
Mapping your business logic to the natural customer call journey will allow you to deliver an experience that is always reliable and on-brand.
1300/13/1800 rather than your ordinary Local Number
A business number also boosts your professional look—you won’t look like a random two-man Startup Agency who happens to be working in Mortgage Broking. When you get your Voicelytics Phone number, you’ll get to choose between hundreds of thousands of numbers; we offer toll-free or local numbers (basically, every area code nationwide), and even vanity numbers if you want to brand yourself.
Encourage callers by making it easy for customers to contact your business.
Customized experience through personalised IVR
Of course, a business number alone won’t max out your professionalism. You’ll also get an Auto-Receptionist that plays custom greetings based on who’s calling and when they’re calling. The Auto-Receptionist delivers all the information a caller needs before transferring the call to you or taking a voicemail.
An ultra-reliable service
With a service availability score 99.999% which in simple terms means < 6 minutes of downtime, planned or unplanned in a given year
Pricing that scales with you
Our pricing is modular and determined upfront so you don’t need to worry about large upfront fees to upgrade when you decide to expand interstate or open up a new franchise store.
All Voicelytics Services are fully managed
A fully Managed Service which comes with the latest and the greatest software - It’s like buying Microsoft Office 2010, only to realise 2 years later that you need to upgrade now to Office 2016 - A fully managed service means exactly this, less for you to worry about as we know you have better things to do than call out a Tstar Technician because your local equipment is not working, or even worse, paying a large upfront fee to upgrade your on-premise equipment every 4-5 years.
Technology moves very fast, so let us worry about what's in the market while you focus on doing your thing.
And our actions and charging model aligns to this - transparent, non-contractual pricing.
I’m sure you have experienced conversation from some infamous providers in the market, coercing you into paying $000’s upfront and locked into multi-year contracts. What they don’t tell you upfront is the cost when you want to expand your business or add new staff or the true cost of your investment.
At Voicelytics, we beleive that If we fail to live up to your expectations, then we simply do not deserve your business.?>
Get Insight into your advertisement
You can bind a Voicelytics Service to your advertising campaign or Rental/Sales Billboards. It can provide you with the statistics that evaluate the effectiveness of your Advertising Campaigns.
Call Recording feature gives records of all conversations that can be stored and play at your convenience.
Call Group Management (CGM)
Get insight into how your customer are interacting with your business and help improve customer satisfaction, training methods and resource allocation and boost your overall operational procedures efficiency.
Send and Transfer Calls Between your Sales Agents
If you’re flying solo, your Call Flow will help you configure exactly how calls made to your Voicelytics Number will go. But, if you’re working in a company or team, call flows start to truly shine. You can configure a network between you and your colleagues to make sure someone will always answer a call. Certain calls can be directed to certain agents, or simply to the free-est one.
Improve your overall productivity
As a Small Operator, often you are busy with just getting on with the job and it can be frustrating as there is no way to smoothly collaborate with the rest of your team. Simply covering your base with call flows management will ensure you don’t lose business and improve your productivity, because someone happened to call at an inconvenient time.